Sewer

NEW ELECTRONIC SERVICES

 

VIEW BILL OR AMOUNT DUE ONLINE (FREE Service)

You can view your bill online as well as your current amount due. You don’t have to pay online to view your bill online.

Please consider opting out of receiving paper bills to help reduce costs.

 

3 EASY WAYS TO PAY

PAY ONLINE*

CLICK HERE TO PAY YOUR SEWER BILL ONLINE The first time you will register; after that, payments are 3 easy steps.

–   A special note to customers of both Summit Sewer and Summit Water: Both utilities process electronic payments through Payment Service Network (PSN). When you log into PSN, you will have to set up both utilities, using your separate sewer and water account numbers. Please be careful to apply your payment to the correct utility. Because we are separate agencies, we are not able to transfer payments between water and sewer accounts.

 

PAY BY PHONE*

Call toll-free 877-885-7968. Make sure to have your bill handy to provide your customer account number.

 

PAY BY MAIL OR BY DROP BOX

The Summit Township Sewer Authority office is located at 8890 Old French Road, Erie PA 16509

Our office hours are temporarily reduced due to the COVID Emergency: Monday thru Friday, 8:00am – 4:00pm, excluding holidays.

Payments may be deposited anytime in the drop box located on the S.E. corner of the Sewer Authority building.

 

*By paying online or by phone:

  • We accept Visa, MasterCard, Discover and American Express
  • A convenience fee of 2.75% (+50¢ if payment is less than $100) will be added to credit/debit card payments
  • A convenience fee of $1.00 will be added to checking/savings payments
  • You can pay immediately, schedule a payment or set up Auto-Pay for the amount of your bill. (Auto-pays must be set up online.)
  • You can print receipts, view past payments, see status of payments, stop Auto-Pay by going online.

We use Payment Service Network to process our payments. PSN has been certified as maintaining the highest level of security as required by the credit card industry.

 

CUSTOMER SERVICE DURING COVID-19

We will continue to comply with all local and state guidelines for public health and safety during the COVID-19 emergency. We appreciate your patience as compliance may impact our customer services. In all phases, please plan ahead and expect delays. We encourage customers to pay electronically or use the drop-box to make no-contact payments. At your request, a receipt can be mailed to you. Be assured that operations staff will continue to respond to sanitary sewer emergencies in all phases.

Here are some general guidelines of what to expect as the status of Erie County may change:

Green Phase: Window service will be available in the lobby. A mask is required to enter the building. Office staff will be present at the Authority building during normal operating hours. The lobby is limited to one customer at a time. Operations staff will be available during normal hours for all routine calls and inspections.

Yellow Phase: The Authority building will not be open to the public. The physical presence of the staff at the Authority building may be limited. Administrative services, such as obtaining a permit, will require an appointment. Some routine operations services may require an appointment. To request special accommodations, please contact the office and we will do our best to assist you.

Red Phase: The Authority building will not be open to the public. The physical presence of the staff will be extremely limited.  Authority staff will work remotely during normal business hours. We recommend that you contact us by email at chaener@stsaeco.net. Office staff will come to the building daily during the week to check the mail, empty the drop-box, and check voice messages. If you have an urgent issue to report to the operations staff, you can still call the office and follow the recorded instructions on how to contact them.

If you are interested in attending a Regular Business Meeting, please check the township website or call the Authority office to find out if the meeting will be virtual or in-person. No matter the format, we will work with you to ensure that you are able to participate.

 

HELP

If you need assistance with paying online, call PSN at 866-917-7368.

If you have questions about the amount of your bill or need service, call the Sewer Authority office at 814-868-4495.

 

REGULATORY DOCUMENTS

Standard Specifications 2006

Rules and Regs-Complete 2009

Cleanout Detail All Areas

Twp Ordinance 2016-04 Update to Rules and Regs Section 2.4

STSA Rules and Regulations Article XIII adopted 2020 04 30

 

CONTACT US

To reach us by phone, call (814) 868-4495

To reach us via email, contact Caitlyn Haener-Schwab, Administrative Supervisor at chaener@stsaeco.net

Normal office hours are Monday thru Friday, 8:00am – 4:30pm, excluding holidays. *Please note: Hours have been temporarily reduced due to the COVID Emergency.

8890 Old French Road, Erie, PA 16509